Refund Policy

1. Overview

Hotbonuszone aims to ensure you are completely satisfied with your purchase. If you are not satisfied, you may be eligible for a refund or exchange in accordance with this policy. This policy applies to all products and services purchased directly from our website or showroom.

2. Furniture Products

You have the right to cancel your order within 30 days of delivery for a full refund, provided the items are in their original condition, unused, and returned in the original packaging. Custom-made or personalised items are exempt from this cancellation right unless they are defective or damaged.

3. Services (Interior Styling)

For interior styling services, we offer a 7-day cooling-off period from the date of contract signing. If you cancel within this period, you receive a full refund minus any work already performed. After the cooling-off period, refunds are issued only if we fail to meet agreed service milestones.

4. Damaged or Defective Items

If you receive a damaged or defective product, we will repair, replace, or fully refund the purchase price including shipping costs. Please notify us within 7 days of delivery with photos and description of the issue. Our team will arrange a pickup if necessary.

5. Refund Process

Refunds will be processed within 10 business days after we receive the returned item or confirmation of cancellation. The refund will be issued to the original payment method. Delivery fees are non-refundable unless the return is due to our error.

6. Contact

To request a refund or ask any questions about this policy, please contact us at {{ EMAIL }} or call +61 8 9357 2148 within the specified timelines.

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Questions about returns, exchanges, or this policy? Reach our customer care team by emailing hotbonuszone@gmail.com or calling +61 8 9357 2148. You can also visit our showroom in person at 11 Mount St, Perth WA 6000, where our staff will gladly assist you.

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